Tata Consultancy Services - Most Exemplary Employer

Name of Organization / Company: Tata Consultancy Services
Category: Most Exemplary Employer

Entry Title: TCS Secure Borderless Workspaces™ Model

In midst of current challenges and as a next step to TCS Enterprise Agile 2020 vision, TCS’ Secure Borderless Workspaces™ (SBWS™) was introduced as a transformative operating model. As the pandemic struck, TCS a global enterprise catering to 1000+ customers with 448K+ employees in 46 countries, swiftly transitioned to remote working, facilitated by its SBWS model, within a matter of few days amidst lockdowns.

SBWS enables remote access for employees, cybersecurity framework, collaboration & all project management practices & systems to ensure that work allocation, monitoring and reporting continues as normal.

Uniqueness of SBWSTM

• Secure Borderless Cloud Workspace & Borderless Unified Collaboration
• Adoption-Self-boarding feature of SBWS™ makes it easy adoption solution
• Infra-7 connectivity solutions & secured multi layered endpoint image designed to deliver enhanced level of security controls & ensures protection against data leakage & malwares. This was possible due to unique policies customized by TCS from OS to applications layer
• People Engagement-Virtual employee engagements on #ONETCS video channel
• Talent Management-Borderless Talent Deployment & multi-platform Learning ecosystem
• Work Delivery-Cloud based real-time monitoring & governance model
• People wellbeing–Remote employee engagement model and ensuring mental/physical wellbeing, it was assured that SBWS™ caters to all aspects of work & stood out from existing models in market
• Analytics Dashboards- For real time tracking of projects and take insightful decision
• Endpoint security-Prevent usage of endpoint for separated associates by disabling the user ID from the encryption tool
• Return to work-Monitoring risk summarization of employees through an AI-Powered software

Our innovative model resulted in

• 99.9% of TCS workforce SBWS-enabled
• 1 Week physical enablement of 100K+ assets to employee residence
• 1st Indian company to conduct AGM virtually
• 810-BitSight Security & 92-Security Score Card rating maintained, higher than our industry peers
• 10.2 million+ learning hours recorded by TCS employees post lockdown
• Timely announcement of TCS Q4 results
• 500+ customer appreciations
• Vision 25x25TM-by 2025, only 25% of TCS workforce will work out of TCS facilities at any time.
• 100% virtual onboarding of over 44,000+ across the globe

Files & Links:

SBWS model_APAC Stevie.pdf
TCS SBWS.mp4
https://www.businesstoday.in/current/corporate/post-coronavirus-75-percent-of-3-5-lakh-tcs-employees-permanently-work-from-home-up-from-20-percent/story/401981.html
https://www.businessinsider.in/business/corporates/news/tcs-ceo-says-the-business-model-is-20-years-old-and-its-time-to-go-employee-lite/articleshow/75243124.cms
https://www.moneycontrol.com/news/business/tcs-looks-at-saving-on-visa-travel-as-remote-working-model-catches-up-5294491.html
https://www.theregister.co.uk/2020/04/28/tata_consultancy_services_to_persist_with_remote_work/

https://www.tcs.com/the-tcs-way/business-continuity-in-a-global-crisis