Link Asset Management Ltd. - Innovative Achievement in Human Resources

Company: Link Asset Management Ltd., Kowloon, Hong Kong
Category: Innovative Achievement in Human Resources

Nomination Title: Empowering Linkers – Driving Learning Culture in Link

Background

Link Asset Management Limited is the largest real estate investment trust in Asia. Leveraging on strong asset and capital management, asset enhancement capabilities, we manage a diversified portfolio comprising retail facilities, car parks, and offices.

Employees are the foundation of our success and catalysts for sustainable business. To build an environment that advocates life-long learning, the Learning and Development (L&D) Advisory Committee was formed in August 2018, consisting of representatives from different levels and departments.

Committee is empowered to:

I. Advise and support formulation of corporate-wide learning activities

II. Impart thought-leadership on people development interventions

III. Act as learning partner to identify, implement and evaluate departmental learning

IV. Assume the role of Culture Champion to support LINK’s life-long learning culture

Our Focus

Building a life-long learning culture required not only learning interventions and activities, it requires a growth mindset that translate to behavioural change – a paradigm shift. Led by the Committee Chairman (from Asset Management), monthly meeting focused on creating ideas and plans on “Rethink to Refresh” how LINK employees can enjoy and exercise self-directed learning.

Committee Mix (80/20, junior/senior)

-Asset Management
-Business & IT Solutions
-Corporate Affairs
-Finance
-Leasing
-Property Management
-Project & Operations
-Leadership and Talent Development

Objectives:

-Learners Experience (70-20-10 Approach)
-Learning Environment – accessible, self-paced, collaborative
-Interventions to Support – Microlearning, Social Learning and Experiential Learning

Our Initiatives

1. Knowledge at Your Palm (LinkedIn Learning)
Launched in April 2019, LinkedIn Learning was offered to 220 employees nominated by their respective leaders.
Subscribed employees have access to video learning anytime and anywhere through web-based and mobile-based learning. LINK’s effort was recognized as one of the recipients of “Most Engaged Social Learning Culture” awarded by LinkedIn Learning.

2. Lunch and Learn
On October 2018, Lunch and Learn sessions were launched with focus on stimulating awareness on diverse topics and acquiring both business and social information. From Oct 2018 – Sep 2019, monthly session resulted in over 500 attendance.
Work knowledge sessions highlighted business topics such as Digital Disruptors, Green Convertible Bonds and How to Find Hidden Value in a Business. Personal development topics such as Stress Management and Mindfulness at Work to support employees during social unrest condition in 2nd and 3rd quarter of 2019.

3. LinkREAD
On Sept 2019 physical library was replaced to LINK’s first 24/7 e-library LinkREAD. Conveniently located in LINK’s common areas (the “Hubs”), the 4 tablets provided employees with unlimited reading access including electronic books (in both English and Chinese), news, journals and articles.
To further promote the reading culture, a webpage dedicated to the e-library was launched on LINK’s intranet on November 2019 to address the modern learner’s fast-paced work schedule and just-in-time learning.

4. Language Lounge (LingMaster and Mandarin Corner)
With LINK’s geographical expansion, language capability is critical for employees to interact with our diverse partners and colleagues. An interactive lunch-time Linguistic Master (LingMaster) with two language streams: English and Mandarin commenced in May 2019.
Everyone was encouraged to practice their language skills through fun and games. LingMaster sessions created enthusiasm in enrolment (seats were filled within 30 minutes release of enrolment). Positive receptiveness led to set up 1:1 Mandarin Corner where individual can enrol for dedicated language session with Mandarin tutor.

Our Learning Impact

-LinkedIn Learning – 1.98 hr vs 0.8 hr (LinkedIn Learning benchmark statistics) per learner per month
-Lunch and Learn – participation increase by 300%, average evaluation score at 4.18 (5 highest)
-LinkREAD – 41.3 mins spent per reader per week
-Language Corner – average evaluation score 4.29 (English); 4.32 (Mandarin)

LINK People to a Brighter Future

List the people and organizations that contributed to the development of the nominated work:

Learning and Development Committee 2018-2019 Chairman: Emmanuel Farcis
Learning and Development Committee 2019- present Chairman: Claudio Cheung, Vice Chairman: Keith Chan
Linkers' Panel Chairman: Eric Yau
Director Human Resources: Phyllis Ng

Links:

https://www.linkreit.com/en/home/
https://www.linkreit.com/en/ourVision/
https://drive.google.com/file/d/1Aqr2Xg5MK80OTcY2zSaTNG8NETNs5h7t/view?usp=sharing
https://drive.google.com/file/d/1Z0RlqAXQzys0hvnUe6gK2Q0KRLy27jzg/view?usp=sharing
https://www.linkedin.com/posts/linkreit_link-linkreit-sociallearning-activity-6610800483852476416-fVqx