Dell Technologies Education Services - Innovation in Education or Training Websites
Company: Dell Technologies Education Services, Franklin, MA USA
Category: Award for Innovation in Education or Training Websites
Nomination Title: Immersive Learning in Online Education
Essay:
"Training Need: As we enter a connected world, the server space becomes increasingly complex. Our learning organization is seeing an influx of non-traditional servers with the capability of handling Artificial Intelligence computations. Our challenge is to make our online training of these tools effective and immersive.
Examples of unconventional server design, include:
• Increased peripherals in server that help to compute Machine or Deep Learning
• Complex cable routing connecting multiple devices and peripherals within the internal server
• Component risers with dependencies and priority slots
• The introduction of new technology and concepts to the audience such as Machine Learning servers and compute servers .
Training Solution: We created a new online training strategy that breaks down training tasks by identifying various end-user requirements and servicing needs. After completing our online training, our audiences can:
• Troubleshoot software issues
• Identify faulty components
• Remove and reinstall server peripherals
• Exhibit technology know-how of AI concepts
Key Initiatives of the Training:
We use online, hands-on approach to help learners be immersed in actual servicing scenarios that provide:
1) Better component tear down experience using hands-on 3D simulation
2) Server walk-through brainstorming sessions to identify issues most likely to arise, which are then disseminated to the learner using visual troubleshooting techniques
3) Actual simulation representations that depict a real indicator code for power failure
4) Real-life support scenarios using knowledge checks
Development Techniques:
Our key initiatives were driven by the adoption of user stories development using Scrum methodology. We broke down learning tasks based on topic needs, including:
1) DSS8440 Introduction
2) DSS 8440 Technologies
3) DSS Components Installation
4) Management
5) Troubleshooting the DSS 8440
Using Scrum methodology to develop, we were able to micro manage learning tasks, simultaneously allowing flexibility and ownership to our developers to choose their own module of development. At the end of each 2-week development cycle, we used agile to analyze our processes and adapt accordingly to different initiatives and user requirements.
Results:
Since incorporating the key initiatives and developing this training solution, our strategy allows our technical instructors to use their time to focus on other, more complex training projects such as managing and deployment of the servers with an entire network ecosystem. Our Scrum user stories development intervention resulted in a short development time (45 days to market) from training blueprint approval. Increased engagement of stakeholders, resulting in better communication flow and higher confidence to deal with high complexity servers. The adoption of this training initiative will be consistently reviewed and adapted, helping us develop similar training for newer servers with additional complexities, such as servers with a customized airflow routing solution. This will allow us to tackle best methods of training on these complex servers as they are implemented."
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